FAQ

SMART CLUB CLOUD

I have forgotten my username

Your username will be in the format: firstname.surname.membershipNumber
If this doesn’t seem to work please contact frontofhouse@belfastboatclub.com to request a username reminder e-mail.

I have forgotten my password

Click on the “Forgotten password” link below the log in box. Enter your username and a temporary password will be sent to you.  Please note that the password orfen goes into your junk or spam mail folder.

SPORTS CLASSES

Can I book a sports class without being a member?

Yes.  Most of our tennis, squash and paddle sports classes can be booked by both members and non-member.  However members will have a discounted price available to them. 

Is the class booking system linked to Smart Club?

No the online tennis, squash and fitness classes booking system is not linked to smart club.  

I have booked a class at reception previously. Can I log into the booking system?

No – the online class booking is new so if you have been attending coaching classes in the past you will not have an online account. The first time you book a class online you will be able to create an account which will speed up booking classes in the future.

I'm not sure what class I should book into. Who can I speak to?

If you aren’t sure what class to book in to you can contact the relevant coach below for advice before making your booking: 

Junior Tennis – Ben Neal
Adult Tennis –Chris Sanlon
Squash – Josh McVeigh
Canoeing / Paddle – David Boyle

FITNESS classes

Can I attend fitness classes as a non-member?

No we do not currently allow non-members to attend fitness classes.  There is a new Lifestyle membership option which provides a membership at £10 per month and then £5 per visit which includes any classes on that day. For more information please contact reception – 9066 5012